This Shipping Policy explains how Boardgamegeekstores processes and delivers orders within the United States.
Where We Ship
We currently ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations at this time. If you are unsure whether your address is within our delivery area, please contact us at info@boardgamegeekstores.my before placing an order.
Order Processing
| Item | Detail |
|---|---|
| Handling Time | 1–2 business days |
| Processing Days | Monday – Friday (excluding U.S. federal holidays) |
| Cut-off | Orders placed after 6:00 PM ET will be processed the next business day |
Orders are prepared for shipment after payment has been confirmed. During periods of high order volume — such as holiday seasons or major game release periods — handling may take slightly longer than the standard 1–2 business days. If there is a significant delay, we will notify you by email.
Delivery Time
| Shipping Destination | Estimated Transit Time |
|---|---|
| Contiguous United States | 3–5 business days after dispatch |
Transit times are estimates and begin from the date the package is handed to the carrier, not from the date the order is placed. Weather conditions, carrier delays, or other events outside our control may extend delivery beyond the estimated window. Once a package is in the carrier’s possession, the carrier’s tracking information becomes the most reliable source for delivery updates.
Shipping Cost
Standard shipping within the contiguous United States is free of charge. There are no handling fees, packaging fees, or minimum order requirements applied to your shipment. The price you see at checkout is the total amount you pay for your order.
Carriers
We select carriers based on the size of the order, the destination address, and current service availability. We work with established logistics providers to ensure your package is delivered reliably. The carrier assigned to your order will be listed in the shipping confirmation email you receive after dispatch.
Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor your package’s progress. If you do not receive a tracking notification within 3 business days of placing your order, please check your spam folder and then contact us at info@boardgamegeekstores.my.
Damaged or Lost Packages
Board games are packed with protective materials to reduce the risk of transit damage. If your package arrives visibly damaged, please photograph the packaging before opening it and contact us within 48 hours of delivery. If a package is confirmed lost in transit, we will work with the carrier to resolve the issue and arrange a replacement or refund in accordance with our Return and Refund Policy.
Address Accuracy
Please ensure your shipping address is complete and correct at checkout. We are unable to redirect a package once it has been dispatched. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, which may incur an additional shipping charge.